Terms of service

Terms and Conditions

Effective Date: March 27, 2025

These Terms and Conditions ("Terms") govern your use of The Propel Program website and its services (the "Services"), including access to online training programs, content, and tools provided through www.thepropelprogram.com (the "Website"). The Website and Services are operated by The Professor Project Inc (DBA The Propel Project) ("Propel," "we," "our," or "us"). By accessing or using the Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Website or Services.

1. Use of Website and Services
   The Propel Program offers a variety of training programs, services, and related content, including but not limited to fitness and performance programs, instructional videos, expert insights, community features, coaching, merchandise, and other offerings. These Services are designed to support users in improving their athleticism, fitness, and overall performance.
   You agree to use the Website and Services only for lawful purposes and in a manner consistent with these Terms. You are solely responsible for your use of the Website and Services, including the accuracy of any information you provide to us.
   
   

2. Account Creation and Access
   To access certain features of the Website, you may need to create an account with The Propel Program ("Account"). You agree to provide accurate, current, and complete information during the registration process and to update it as necessary. You are responsible for maintaining the confidentiality of your Account information and for all activities that occur under your Account.
   If you are using the Services through a third-party platform such as Train Heroic, your use may be subject to additional terms and conditions, and you are responsible for complying with those terms.
   
   

3. Training Programs and Content
   The Propel Program offers various training programs, including but not limited to the Propel Home Program, Propel Competitor Program, and Propel Athlete Program. Each program is designed to meet different fitness goals and may require specific equipment.
   All training programs, videos, and content are provided for informational purposes only. You should consult with a physician or healthcare professional before beginning any fitness program, especially if you have any pre-existing health conditions or concerns.
   
   

4. Payments, Subscriptions, and Refunds
   Certain Services may require a paid subscription or one-time payment. The pricing for the Services will be outlined on the Website. Payments are securely processed through Train Heroic. By making a purchase, you agree to provide accurate payment information and authorize the payment through this third-party service.
   
   

• Subscription Services:
  If you subscribe to a recurring service, such as a monthly or annual subscription, you will be billed on the schedule specified at the time of purchase. You may cancel your subscription at any time, but cancellations will not take effect until the end of the current billing period, and you will continue to have access to the Services until that time.

• One-Time Purchases:
  If you make a one-time purchase (e.g., a single training program or product), no recurring charges will apply. For refunds for one-time purchases, please contact us at support@thepropelprogram.com, we will review on a case-by-case basis and assist accordingly.
  
  

• Refund Policy:
  For refunds due to injury or extenuating circumstances, please contact Train Heroic at support@trainheroic.com for assistance.
  
  

1. Payments and Processing 

All payments for services provided by The Propel Program are processed through Train Heroic, our third-party payment processor. By using our Services, you acknowledge and agree that Train Heroic will handle all transactions, including but not limited to payment processing, billing inquiries, and refunds. Any issues related to payments, such as failed transactions, discrepancies, or refund requests, should be addressed directly with Train Heroic. You agree to abide by Train Heroic’s payment terms and conditions for any payment-related matters. For further details, please refer to Train Heroic’s Terms and Conditions.

1. Community Guidelines
   By participating in the Propel Program community, including through our chat sections and social media, you agree to be respectful and considerate of others. You may not engage in any behavior that is disruptive, abusive, discriminatory, or harmful to other members of the community. We reserve the right to suspend or terminate your access to the community if you violate these guidelines.

2. Ownership of Content
   All content provided on the Website, including but not limited to training programs, videos, images, logos, and trademarks, is the property of The Professor Project Inc (DBA The Propel Project) or its licensors and is protected by copyright, trademark, and other intellectual property laws.
   You may access and use content for personal, non-commercial purposes, but you may not copy, reproduce, modify, distribute, or create derivative works of any content without prior written permission from The Professor Project Inc (DBA The Propel Project). Additionally, any content shared in community forums or chat sections should not be redistributed outside of the platform.
   
   

3. Disclaimers and Limitation of Liability
   The Propel Program makes no representations or warranties regarding the accuracy, reliability, or completeness of the content provided on the Website. You acknowledge that your use of the Website and Services is at your own risk.

Liability for Injury
By participating in any of the training programs or services provided by The Propel Program, you acknowledge and assume all risks associated with physical activity, including but not limited to the risk of injury, health complications, or other adverse effects. You confirm that you are physically fit and capable of engaging in the activities associated with the programs. You are encouraged to consult with a physician or healthcare provider before starting any exercise program to ensure that you are physically capable of participating.
The Propel Program is not liable for any injuries, damages, or health complications that may occur as a result of your participation in the programs. Participation in the programs is voluntary, and you accept full responsibility for your actions and well-being. If you experience any discomfort, injury, or health issue, you should immediately stop the activity and seek medical attention.
The Propel Program provides all content and programs "as is" and does not offer any guarantees related to the success, safety, or effectiveness of the programs. In no event shall The Professor Project Inc (DBA The Propel Program) be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, data, or use, arising from your use of the Website or Services.

1. Liability

The Professor Project Inc (DBA The Propel Project) is not responsible for payment processing issues, including errors, failures, billing disputes, or refunds. While we are available to assist with any concerns you may have, all payment-related matters are ultimately handled by Train Heroic, our third-party payment processor. You agree to resolve any payment issues directly with Train Heroic in accordance with their terms and conditions. The Propel Program’s liability is limited to the provision of services as described in these Terms, and we do not assume responsibility for payment processing issues managed by Train Heroic.

1. Privacy
   We value your privacy and are committed to protecting your personal information. By using our Services, you consent to the collection and use of your personal information as described in our Privacy Policy. Please review our Privacy Policy for more details on how we handle your data.
   
   

2. Termination
   We reserve the right to suspend or terminate your access to the Website and Services at our sole discretion, without notice, for any reason, including but not limited to violations of these Terms.
   
   

3. Changes to Terms
   We may update or modify these Terms at any time. Any changes will be posted on this page with an updated "Effective Date." By continuing to use the Website and Services after such changes, you agree to be bound by the revised Terms.
   
   

4. Governing Law
   These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts located in Kelowna, British Columbia, Canada.
   
   

5. Force Majeure
   Neither party shall be liable for any failure or delay in the performance of their obligations under these Terms if such failure or delay is caused by unforeseen circumstances beyond their reasonable control, including, but not limited to, acts of nature, pandemics, or technical disruptions.
   
   

6. Contact Information
   If you have any questions about these Terms or the Services, please contact us at:
   The Professor Project Inc (DBA The Propel Project)
   Email: support@thepropelprogram.com
   Website: www.thepropelprogram.com